Shipping & Returns Policy
We currently ship to Australia, the United Kingdom, the United States and selected European countries.
SHIPPING RATES
Australia
Complimentary Standard Shipping via Australia Post: 5–8 business days
Express Shipping via Australia Post: AUD 25: 3–5 business days
United States
Standard Shipping: USD 49
Estimated delivery: 5–8 business days
Europe
Shipping is currently available to Italy, France and Germany.
Standard Shipping: EUR 39
Estimated delivery: 5–8 business days
United Kingdom
Standard Shipping: GBP 33
Estimated delivery: 5–8 business days
Shipping rates are displayed in the applicable currency at checkout.
Where applicable, duties and taxes collected by TIRINI Racing will be shown at checkout. Additional import charges may apply depending on the destination and the products included in the order.
DISPATCH
In-stock orders are typically dispatched within 1–2 business days.
Pre-order dispatch estimates will be stated on the product page and communicated by email. During promotional periods and holidays, dispatch may take slightly longer.
Every TIRINI Racing product is carefully inspected before shipment.
DELIVERY
Delivery estimates begin once an order has been dispatched and do not include processing time.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery times are estimates and cannot be guaranteed. Customs processing, weather conditions, public holidays and carrier delays may affect delivery.
SOFTWARE AND DIGITAL FEATURES
Certain software features, licences and upgrades may be purchased separately after delivery. Digital products are supplied electronically and are not included in physical shipping charges or delivery estimates.
Any applicable taxes are calculated according to the customer’s location and the products included in each transaction.
Except where required by law, activated software licences and completed digital deliveries are not eligible for change-of-mind returns. This does not limit any rights that may apply when digital content is faulty or does not match its description.
SHIPPING DETAILS
Please ensure all shipping information is entered correctly at checkout. Once an order has been processed, we may be unable to change the delivery address.
If your order arrives damaged, please contact us as soon as possible and, where practical, within three days of delivery. Include photographs of the external packaging, shipping label and damaged product so we can assist you.
Reporting damage outside this period does not remove any rights available under applicable consumer law.
DELIVERY RESPONSIBILITY
TIRINI Racing will assist with parcels that are delayed, lost or damaged during transit.
If you experience a delivery issue, please contact us with your order number and tracking information. We will work with the shipping carrier to resolve the matter as quickly as possible.
RETURNS
We accept eligible change-of-mind returns within 14 days of delivery.
To be eligible, the product must be unused, undamaged and returned in its original condition with all accessories, protective materials and packaging.
This change-of-mind policy is provided in addition to any rights available under applicable consumer law.
RETURN SHIPPING
Australia
We offer complimentary return shipping for eligible Australian change-of-mind returns requested within 14 days of delivery.
United States
Customers are responsible for change-of-mind return shipping costs. Original shipping charges are non-refundable unless required by law.
Europe and the United Kingdom
Customers are generally responsible for change-of-mind return shipping costs.
Where required under applicable consumer law, eligible customers will also receive a refund of the original standard delivery charge. Additional costs paid for express or upgraded delivery are not refundable unless required by law.
RETURN REQUESTS
To request a return, contact us on the contact page here and include your order number.
Returns must be authorised before being sent. Once approved, you will receive return instructions.
Returns sent without prior authorisation may be delayed or may not be accepted where permitted by law.
REFUND PROCESSING
Once your return has been received and inspected, please allow 3–7 business days for processing.
Approved refunds will be issued to the original payment method. Depending on your payment provider, funds may take an additional 5–10 business days to appear in your account.
EXCHANGES
We currently do not offer direct exchanges.
If you wish to change an eligible item, return the original product for a refund and place a new order separately.
SALE ITEMS
Products purchased during promotional periods may be returned in accordance with this policy.
Products marked as Final Sale or Non-Returnable are not eligible for change-of-mind returns. This restriction does not apply to faulty, unsafe, incorrectly supplied or incorrectly described products, or where a return is otherwise required by law.
FAULTY OR INCORRECT ITEMS
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible with your order number, a description of the issue and relevant photographs or videos.
Depending on the circumstances and applicable consumer law, the available resolution may include troubleshooting, repair, replacement or refund.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
IMPORTANT
Products that do not meet the change-of-mind return conditions may not be eligible for a return or refund.
TIRINI Racing reserves the right to refuse change-of-mind returns that do not comply with this policy. This does not affect any rights or remedies available under applicable consumer law.